• If you are a serving personnel or spouse/civil partner, widow, widower, parent/carer of a dependant child/children of a serving personnel contact your Unit Welfare Officer.
• If you are a veteran, spouse/civil partner, widow, widower, parent/carer of a dependant child/children of a veteran contact your local Heroes-Help office, call their helpline. We are open seven days a week, from 8am to 8pm
• Heroes-Help does not accept direct applications.  Applications must be submitted through the Personnel’s Unit Welfare Officer or the Veteran’s Association via the relevant caseworking office detailed above.

Heroes-Help will assign you a caseworker who will arrange to meet with you, either virtually or face-to-face. They will assess your situation and, with your permission, prepare a written report

• We will review it and collaborate with other relevant organisation, where necessary, to ensure you receive appropriate support.
• Heroes-Help will need key information such as Service Number, Regiment, Service Dates, Income, Expenditure and details of any savings. It would be helpful, but not essential, to have all or some of this information to hand when you contact them